MLux Refund Policy
Effective Date: 27-06-2024
Our Commitment to Customer Satisfaction:
At MLux, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a fair and transparent refund policy in accordance with Malaysian consumer protection laws.
Eligibility for Refunds:
- Authenticity Concerns: If you believe your item is not authentic, please contact us within [Number] days of receiving your order. We will conduct a thorough investigation, and if the item is found to be inauthentic, we will issue a full refund, including the original shipping costs.
- Item Not as Described: If your item arrives significantly different from its description on our website (e.g., wrong size, color, condition), please contact us within [Number] days of receiving your order. We will arrange for a return and issue a full refund, including the original shipping costs.
- Defects or Damages: If your item arrives damaged or has a manufacturing defect, please contact us within [Number] days of receiving your order. We will arrange for a return and either repair or replace the item, or issue a full refund, including the original shipping costs.
Non-Refundable Items:
Please note that the following items are not eligible for refunds:
- Items marked as "final sale" or "non-refundable" at the time of purchase.
- Items that have been worn, used, altered, or damaged after delivery.
- Items returned after the designated refund period.
How to Request a Refund:
- Contact Us: Please contact our customer service team at [Your Contact Email] within the specified refund period.
- Provide Details: Describe the issue with your item and provide any relevant photos or documentation.
- Return Instructions: Our customer service team will provide you with instructions on how to return the item.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within [Number] business days. The refund will be credited to your original payment method.
Your Rights under Malaysian Law:
Under the Malaysian Consumer Protection Act 1999, you have the right to request a refund for goods that are not of acceptable quality, not fit for their intended purpose, or not as described.
Additional Notes:
- Shipping costs for returns due to authenticity concerns, items not as described, or defects/damages will be covered by MLux.
- For returns for other reasons (e.g., change of mind), the buyer is responsible for return shipping costs.
- We reserve the right to refuse a refund if we believe the return request is fraudulent or violates our terms.
Contact Us:
If you have any questions about our Refund Policy, please don't hesitate to contact us at mluxcommerce@gmail.com